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Cancellation Policy

More than 24 hours notice

No charge. You are welcome to cancel or reschedule with no penalty when you give more than 24 hours notice.

Less than 24 hours notice

50% of the treatment fee may apply. We understand that life happens, and Kate will always do her best to accommodate genuine emergencies.

No-shows

The full treatment fee may apply where no contact is made and the appointment is not attended.

How to cancel or reschedule

Please contact Kate directly by phone or WhatsApp as early as possible.

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Kate reserves the right to waive fees at her discretion in exceptional circumstances. This policy exists to protect appointment availability for all clients.

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